Terms and Conditions

Jay’s Caps is a sole trader in the United Kingdom.

Registered Address: White Cottage, Middletown Hailey, Witney, Oxfordshire, OX29 9UB

Definitions

In these conditions the following terms shall have the following meaning: ”The Company" means Jay’s Caps. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

Payment

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. As our caps are made in a limited quantity, payment will be taken from your chosen payment method when you place your order.

We use Stripe secure payment gateways; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery Time

When we have the items of your order in stock we will dispatch quickly. We use DPD for all shipping. We will send you an email when your order has been dispatched with a tracking number to follow your caps journey.

On average:

UK customers - Orders should arrive within 2 - 5 working days after dispatch.

European customers - Orders should be with you within 4 - 7 working days after dispatch.

Rest of World customers - Orders should be with you within 5 - 10 working days after dispatch.

Notice

You will be responsible for any customs, import duties and taxes payable for your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. In this unlikely circumstance, we suggest that you track your parcel via DPD and contact your local customs office for additional information.

Cancellations and Returns

Customers have 3 hours to cancel an order after placing and a full refund will be made under these terms. On all processed orders we offer a 14 day returns policy from the date of dispatching the goods. In this instance all refunds exclude postage costs, customs and import duties, unless a mistake has been made by us.

The Company have the right to cancel an order due to insufficient stock.

Claims

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Jay’s Caps within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Jay’s Caps, promptly return any of the goods subject to any claim and all packing materials securely packaged and tracked to The Company for examination.

Liability

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company would offer the customer refund or replacement of their goods plus shipping charges.

If the Customer establishes that any of the goods are defective The Company would offer the customer refund or replacement of their goods plus shipping charges.

In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.

Privacy Policy

We are committed to protecting your privacy. You can read our full Privacy Policy here.

Product Specifications

Jay’s Caps reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.