Shipping & Returns

We use DPD for all UK and worldwide shipping.

When your cap is ready to be dispatched, we'll send you an email with your tracking details so you can follow your cap’s journey. 

Shipping times:

UK customers : 2 - 5 working days after dispatch.

EU customers : 4 - 7 working days after dispatch.

Rest of World customers : 5 - 10 working days after dispatch.

You'll receive an email and/or text message from DPD with your tracking details. They will give an expected day of delivery and will attempt delivery up to 3 times. If your delivery failed and your cap is returned to us, we would need to re-charge you for shipping a second attempt. 

For any queries, please email hello@jayscaps.com

Customs, Clearance & Duties Fees:

As a small business we are unable to cover the cost of any customs, clearance or duties fees and so must be paid for by the customer.

Returns:

We spend months making the very best caps we can. Together with our factory, we strive to produce our caps to the highest quality. Hopefully, that means we'll have made a cap you love. But if there's any reason you'd like to return your cap, we accept returns within 14 days of delivery. Our address for returns is: Jay’s Caps, White Cottage, Middletown Hailey, Witney, Oxfordshire OX29 9UB, United Kingdom. 

Please include a note with your name & order number inside the return. Without this your exchange / refund will take longer to process.

International Returns:

If you are sending your cap back from outside of the UK, please clearly mark the parcel as a 'Customer Return'. Otherwise, the return will be charged import duties and this fee will be deducted from your refund.

Refunds:

If you would like to return your cap, we can offer a refund if it is returned in unworn condition, in it's original packaging. You will need to return your cap to us within 14 days of it arriving with you. Your return would need to be fully tracked, and tracking details sent to us at hello@jayscaps.com including your reason for refund, order number and full name.

Exchanges:

As we make a limited amount of caps in each style, we can't promise an exchange will be possible, but the earlier you ask us, the better your chances will be. Please start by sending us an email with your original order details and stating what you'd like to swap for.

If the alternate is available we will complete your exchange. If that's not possible, we will make a refund excluding shipping, customs and import duties. For international exchanges, we will need to charge shipping costs for replacement caps, as a small business we are unable to cover this cost.

Please include a note with your name & the cap you'd like to swap for, so we can process your exchange as quickly as possible.

The Small Print:

As a small business we are not able to cover the cost of returns postage so we ask you to send it back using tracked postage. Once a returned cap is back and checked over, refunds will be made within 1-3 days. Once we receive your return, we will inspect it to make sure the cap hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a cap in un-sellable condition, we would return it to you and no refund would be issued to you.